Bookings.com-poor service and communication!

I am very disappointed in the service I received from Bookings.com. I rented a flat in Bloubergstrand-302 Sand en see. Upon arrival the flat was locked and I had received no contact number or person to call. At long last I made contact with the agent- who never received my correct cellphone number to contact me. After waiting an hour and half for her, we were finally able to go into in the flat. I had to pay a R3000 breakage deposit before hand. After we booked out there was no further communication from Bookings.com and after a week I had to make contact with bookings.com and ask if they would like me to send my banking details for the refund of the deposit. They said yes, and reminded me that it will only be paid back in 14 working days. 14 working days came and gone- I had to email again. My second email was ignored. At working day 18 I had to email them again for the 3rd time to ask for my refund. I was informed that my account is blocked so they dont have my banking details (?) I had to send it again. Today- working day 19 and a month after my holiday I was informed that my request is with accounts department and will be looked at. Pathetic to say the least. Bookings.com is happy to take your money- but do not expect good service or communication after they received it.