Bookings.com Partner unable to login

Good day, I own a b&b. I have been struggling for the last 2 weeks to get into the extranet. which is a portal for hotels, b&bs and different establishments. I keep putting in forgot password. resend link. However there is no link coming to my email in order for me to reset. I have called the call center but they cannot assist me. I am now lost. I am losing business. I haven't paid my account as the invoice is on the portal. I did not receive the last invoice as per email. I need someone to assist me urgently. This was the only way of trying to get their attention.