Bookings.com condoning and promoting TEN ON LANES Unhygienic and hosts ****ming acts

Bookings.com caters for ****mer accommodation hosts on they platform and neglect complains from clients condoning acts of hosts ****ming clients through the bookings.com platform. Be careful of the TEN ON LANE accommodation the host is a ****mer and bookings.com condones such behaviours by turning a blind eye to clients concerns and terrible experience. See my experience with Ten On Lane below.

The host of Ten On Lane is a ****mer and we booking Ten On Lane using Bookings.com and found a unhygienic, dirty and unbearable accomodation with so many problems within the first 10minutes of our stay and cancelled our stay with the host and requested a refund. We were told the process for refunds would only be done the following day as it was late at time when we arrived. We were given contact details of the host to communicate with him I called him the following day and he mentioned that he’d get back to me after he spoke to the lady that was on duty that night. It’s been a week now and he hasn’t been returning my WhatsApp texts and has block my calls from the last time the matter was address.

This was reported in the bookings.com app as well and bookings.com has not acted on responded on my complaint.

The conditions of the property TEN ON LANE 1. The Noise is unbearable 2. The place smells 3. The sheets are torn and dirty (so unhygienic)considering my sinuses 4. The basins aren’t clean 5. The host took us to a different place when we got to the venue stating that they use the other place with in Dorp when this one is full, only to find the place in a bad condition and extremely of lower class compared to TEN ON LANE what had been sold to us on the [link removed] app we were then taken back to TEN ON LANE stating that we’ll be given an available room that was reserved for before us. 6. People randomly barged in unannounced and knock at the door.