Bookings.com and Protea Hotel

I am so sad and depressed by Bookings.com and protea Hotel in Polokwane Landmark. I paid for a reservation for Valentines Day on the 4th of February 2022 and later that day I canceled and policy says you can cancel anytime. Now Protea Hotel pays my money to Bookings.com instead of me I am the one who made a payment now my money just vanished when I call bookings agents are like they don't know what's going on, is like they still need some training.I need my money Bookings.com and Protea Hotel