Bookings.com all ***** to ***** from their customers

I am very ****ed off with this company for misleading us in to **** booking to which we have lost alot of money. It was my child's birthday and we booked at the Dolphin View Guest house in Balito we have deposited the money of R7500 into their account ,they kept on insisting that I give them the breakage deposit I rep**** only upon my entry will I deposit the balance of the funds required. I have driven 450km to Balito only to know that they made my family and I to wait on the main road of balito drive until the breakage deposit was being paid then they will show us the house they was in. It was a ****! Bookings.com i am now claming for a full refund on all expenses paid.i will like a call from you because this matter is serious.