Booking.com: Zero Accountability & Nonexistent Customer Service!

I have been a loyal customer of Booking.com, but after this experience, I will never trust them again. I booked and paid in full for my stay at Pickalbatros Blu Spa Resort in Egypt back in January. However, upon arrival, the hotel forced me to pay an additional $190, claiming there was a mistake with my booking. The Front Office Manager assured me that I could claim this amount back from Booking.com, but that turned out to be a complete lie.

Since then, I have been chasing Booking.com relentlessly—calling, emailing, and begging for a resolution. Their response? Silence.

Emails are completely ignored—I have sent over a dozen emails since January, and not a single one has been acknowledged. Phone calls lead nowhere—agents promise to escalate the issue but never follow up. They refuse to let me speak to a senior manager or provide any contact details for someone who can actually resolve the issue. This is blatant disregard for customers and a shocking lack of professionalism. If this is how they treat loyal customers, I dread to think how they handle serious issues. Their so-called "support" is just a black hole—once they have your money, they disappear.

I am beyond frustrated and disappointed. If you ever run into a problem, Booking.com will do NOTHING to help you. Think twice before using their platform—because when things go wrong, you’re on your own!

#BookingComFails #WorstCustomerService #****Alert