Booking.com, You have failed your partner.

As a partner of booking.com, you have failed to support us. You have done absolutely nothing constructive to investigate the validity of a guest's review whilst staying at our property and have allowed this guest's misconduct and ability to review to degrade our listing.

You will not investigate the validity of this guests review nor remove the guests review. You suggested I provide a professional and diplomatic response to the guest's review however you have further declined my response submission. Do we as partners need to name and shame this guest of booking.com in response to their review or will you actually do something about guests like this. Stop with the generic response messages and actually do something.

SO how is it that you are supporting your partners? Or are you too happy to collect your commission from this terrible guest and leave the partner to take a knock of the lowest review you can give on booking.com.

Where is the quality control? Where is the investigation as to why the listing can go from 5 consecutive 10 star rating to a 1 star rating?

Booking.com, you have severely failed us as a partner of yours.