Booking.com Victorian Woodstock

I've made a booking in Booking.com at Victorian Woodstock (22 Duke Streer,Woodstock) on 2 November 2024.

After my booking was confirmed, money taken from my account, the owner messaged me on the Booking.com App saying that she (Karen) is stuck in Greyton, waiting for her car to be fixed and that there's no one who can change the bedding for me.

I've requested for a refund, in order for me to look for and book a new place.

I've still not received a refund and Karen states that the Booking.com system is too complex for her to understand and she prefers airbnb.

Karen, I just want my money! ASAP!