Booking.com values only the accommodation businesses and not the actual clients that they are paying for them. Be aware that booking.com won't protect you or do anything if something goes wrong. For them individuals have no voice-Terrible service.

Pretty bad customer service. I had an overnight in a dirty (with pictures) accommodation in Gaborone where I have been charged extra cause I was late for the check in (i have informed though) and the property claimed that it gave away my room. As I am there, the property canceled my accommodation so I won't be able to give a bad review. I supposed to stay there another night and I asked to not be charged for cancelation cause of the first night, calling and messaging booking and they even hang up the call to me. 3 days now I am trying to resolve the issue. 3 days of my holiday. Booking.com values only the accommodation businesses and not the actual clients that they are paying for them. Be aware that booking.com won't protect you or do anything if something goes wrong. For them individuals have no voice - Terrible service.