Booking.com unwillingness to assist

The services that we received have been very poor , we have bee calling for the past month regards our property but nothing has been done and the consultants said they don't care about us as they have millions of properties so we have to overlook everything and just pay even if we feeling ****** , the agents provide automatic responses and give no clarification with regards to the situations at hand and they wont allow us to speak to someone higher up as though our property has no value to it , this is the type of treatment we get for being a long lasting business and partner