EM
Enrico M
1 reviews | Active since Mar 2018
08 Mar 2024, 14:52
Booking.com Unaccountability to Online Users
I contacted my lawyer regarding unacceptable discrepancy between Booking.com paid room and service *****ulent service and charges delivered. I was advised to contact you first before proceeding. I am trying to email your CEO Glenn Fogel but no email. My intention is to resolve this matter amicably but so far no response. Please review why the Room I was placed was not what I paid for and why after payment not on a single day of my stay Not Once Room Cleaning Confirmation no. *** Pin no. 8067 Sorry HELLO PETER please find their email They HIDE on websites I cannot find emails
Helpful (0)
Replies (2)0
Replies (2)EM
Enrico M's updateReviewer Update
09 Mar 2024, 14:12Dear Booking.com
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
EM
Enrico M's update09 Mar 2024, 14:12
Reviewer Update
Dear Booking.com
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
EM
Enrico M's updateReviewer Update
09 Mar 2024, 14:13Dear Booking.com
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
EM
Enrico M's update09 Mar 2024, 14:13
Reviewer Update
Dear Booking.com
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.
I cannot comment on my App on my holiday experience, here I can.
I contacted my lawyer regarding the unacceptable discrepancy between my Booking.com booked and paid room (seen on internet photos + description) and the Terrible different Dirty Room I was given and the No-Cleaning Room service for my entire stay after I was charged and paid for it.
I was advised to contact you first before proceeding but Booking App and the Website hide email addresses for guests to contact you unfortunately here I am.
I tried to email your CEO Glenn Fogel but no email for anyone.
My intention is to resolve this matter amicably but so far no response from any one of you.
I want full refund for payment of services not received and the *****ulent surprised room swap.
Please review the Room I was given and why not on a single day of my entire stay my Room was Cleaned - No toilet paper 🧻!!!
Confirmation no. *** Pin no. 8067
I have dozens of photos of my room plus WhatsApp messages asking for service response with all been rudely denied as evidence of all the above.
Online internet Public should know about this Mediocre Client Service Quality and no Guest Services response, do you agree ?
Booking.com by collecting your money 💰 sure is Responsible and Accountable for Client Service Satisfaction.