Booking.com terrible service!!!

I think everyone out there should know that Booking.com takes no responsibility for a booking that goes wrong. Booked from 2nd - 6th Jan at Coastlands Durban Self Catering Holiday apartments. Checked out on the 3rd Jan due to noise and safety concerns issues in the area and requested cancellation providing same reasons.Booking.com never registered this as a complaint until I followed up with them. Now hotel could only refund for one night since the complaint was only registered on the 5th.Booking.com is not taking responsibility of not following the correct process to get the hotel refund us for the full period. So, yah rather book your accommodation directly.