Booking.Com terrible service

Hi i made a booking at booking.com for a property in linden and I never got to check in because the property owner never answered the phone so i never ended up checking in because i couldn’t access the property. i’ve been requesting refunds and i get the same email from booking.com. This is very frustrating because in summation they took my money for nothing and when i called the property owner the next day. they say that they never received money. this is very terrible considering they took money from my account for nothing at all