Booking.com stole our booking money

Bunch of *******

Had to pay the full amount to secure our vacation bookings. Lockdown instructions sent us home after one day at our first reservation and they refuse to refund. We were unable to contact Booking.com, as their emails are set to only divert emails to the place of reservation, although our money went into Booking.com's account. Stay away from them as they offer no service. Rather contact the host directly.