Booking.com should return the money they took from us since August.

It’s almost 3 months now since we made a hotel booking in Durban through bookin.com. The transaction was done through my girlfriend’s account, we enjoyed our stay and settled everything with the hotel; they have also emailed us the invoice which we forwarded to booking.com since the 9th of August.

However, booking.com has refused to return the sum of R18,000 which they took from my girlfriend’s bank account to ensure we didn’t cancel on the reservation. Every effort to return this money since August has proved futile. This is ****************.