Booking.com should be investigated

I'm disgusted in the fact the Booking.com took my money (over 10k) 30days prior to my arrival only to be told at the venue that the payment wasn't made. No effort to correct the issue but being told to get an alternative place where I had to make an additional payment of 7.5k

It's Tuesday today and I'm still yet to receive my money. It's so disgusting that one has to go through 7 different channels in order to get help in something so basic and simple. We pay now but we must wait 3-7 working days to get a refund, a total load of **** served with nonsense and distress.

I urge anyone who sees this message to think twice before you pay bookings.com because clearly they don't know how to sevice their clients, and get this... We booked in Haartes only to be moved to Midrand, complete and utter bullsh**

The cost of transportation had to be incurred by us while all you can say is "sorry for the inconvenience" appology not accepted, we expect some sort of reimbur*****t towards our transport services and best believe, we will be sending receipts of everything and taking this matter up with the board of tourism.

Disgusting service!