Booking.com shocking service.

Shocking service. Booked a hotel in Shiphol due to long layover. Specifically researched hotel in the the airport. Got to the airport and could not access the hotel as it was outside the airport and I could not exit due to lack of visa. Attempted to phone booking.com but phone was slammed down. Numerous emails have been sent for request for refund but not response received. I will not use this service again.