Booking.com shocking (no) support for Hosts!!

As an owner of an establishment I'm furious with Booking.com

They charge a lot and give NOTHING in return.

I had a bunch of reprobates damage my property and Booking.com does nothing to help. They have not insurance. They will not take damage deposits. They told me that they could not provide any information on the guest for me to pass on to the police. Later after some pushing they pointed my to an obviously cumbersome process whereby the Police can request more information.

They take to large a slice of the cake and then they don't give you any support!

Unfortunately they are dominant in the market so everyone feels they have to use them.

I hope an alternative like Airbnb puts them in their place soon.