Booking.com ********

We booked a house on Pecanwood Golf estate for the long weekend in August 2021 on Booking.com. We received a confirmation with a confirmation number from Booking.com that our accommodation was reserved for the weekend. We were informed by the owner that we will receive a pass code to enter at the gate 24 hours before arrival. Unfortunately we never received the code. When we phoned the number provided by Booking.com, the number was no longer in use. I contacted the estate to enquire about the code, but was informed that the property I mentioned had been rented out to permanent people for the last 12 months - short and sweet, we were ****med out of R 15 500.00.

I have been in contact with booking.com for a while now and have forwarded all required documents but still have not received my refund. I have made many a calls, spoken to many people, send many emails, but still have not received my money or a credit from Booking.com. Every time I had to contact them.

I need to warn people not to make the same mistake as we did to book on Booking.com.