Booking.com ****med me

I’m so hurt and disappointed in booking.com app. I tried booking a flight for the first of November, from Durban to Capetown. Booking.com took the money from my account but they didn’t confirm my booking nor gave me reference number and when I showed them proof via email they say my name and reference doesn’t exists I’ve been begging them to track my account number and see payment of R1,333.28 from me their customer service agents couldn’t help me they all kept saying there’s nothing they can do even when I cried desperately they said there’s nothing they can do to help me