Booking.com **** - Holli Guest House is a ****!!!

We booked accommodation for our 1st wedding anniversary at “Holli Guest House” via Booking.com for 27 & 28 November (We booked a month in advance) We paid the 50% deposit & was thereafter harassed by the “guest house” for full payment, as well as a breakage deposit (which was equal to the 50% deposit) - they sms’d & phoned my husband non-stop, to the point where we eventually paid in full as per their demands. By random coincidence I googled the “guest house” (from the Booking.com confirmation) to show a friend where we will be staying, only to find that the “guest house” is a private residence - listed for sale on Property24. All the photos on the Booking.com site are the exact same photos from Property24. I called the estate agent, listed on the property add, & after phoning the sellers confirmed that there is no guest house “Holli Guest House” is a ****! 85 Vaal Drive, Vanderbijlpark is NOT a guest house! We contacted Booking.com, sent them all the proof of the ********** “guest house”, the confirmation from the estate agent that this is a private property- NOT a “guest house”, screenshots & website info of the ****** photographs that were used, proof of the payments we made, copies of the msgs from the “guest house” insisting on the full payment & **** confirmation of our “booking” from these ******** To my horror I also found a post on hellopeter.com -by someone else who also got ****MED through Booking.com by the same place: “Holli Guest House” - this post claims that they arrived at the property only then to find out it is a private residence - “Holli Guest House” does NOT exist!

Booking.com has not been helpful at all and even after we made them aware of this ****, they have not removed “Holli Guest House” We were also instructed to try get the bank to return the payments to us, as we paid by EFT. We have been unsuccessful getting the bank to do so, Booking.com has not even given us the option of a re-imbur*****t or alternative. Just sorry, ask your bank to see if they can get your money back!? Seriously?! How are you meant to trust Booking.com with future reservations????? Not impressed at all