Booking.com ****!

I made a booking in Durban for April where I was asked for my banking details and informed that I would only pay upon arrival (April). I subsequently cancelled on the 3rd February only to discover that my account had been tracked and debited of all deposited funds!!! This without my consent! I have been trying to raise this matter with them and have been met with two unhelpful agents (Dennis and Joseph who rudely hung up on me yesterday!)

If this issue is not resolved and all funds repaid to my account within the next 48 hours I will be taking legal action!