Booking.com ****

I have booked an holiday via Booking.com at a holiday home in Durban called 100 on girvan. We booked this holiday because it was the Easter weekend. All payments where made directly to Booking.com.

Upon arrival we noticed the swimming pool was green and out of order. The water was so dirty i just could not let my kids play in the pool. The braai facilities was rusted and unhealthy to cook from. I complained to the owner and he asked me to liaise directly with Booking.com. I did that. Booking.com required photos of the pool condition. I drove back to the holiday house and took pics of the pool and submitted it to Booking.com. An investigation was in progress and was informed by the call centre agents that a refund will be inprogress once i send the pictures. Two hours later i was informed by Booking.com that refund will be given to me. My family was left with no accomodation for the weekend. Where is my protection. Booking.com is a ****. To all readers do not book your holiday through BOOKING.COM. DO NOT VISIT (100 ON GIRVAN) in Durban north. Bunch of thevies. Photos and videos of the hospitality on request to any reader.