Booking.com ****

Booking.com you had the Happy Rhino Hotel listed on your website. We trusted that service providers are vetted before they are loaded onto your website. Since logging a complaint last week that we have been unable to reach this service provider via telephone, WhatsApp, email and Booking.com for more than 2 weeks, you conveniently stopped taking bookings for the Happy Rhino Hotel and yet you refuse to refund us for a substantial payment that was made. We have called and asked to speak to a senior but all your seniors are hiding behind your customer service agents and refusing to take our call. Booking.com, I once thought you'll were a reputable company but you'll are nothing but a bunch of cleverly disguised ********.