Booking.com refuses to refund for non existent accommodation by De Bliss Lodge

I booked for 2 bedrooms for myself,wife and kid for the 22 to 24 November 2024 via booking.com at De Bliss Lodge in Lylian Ngoyi Road in Johannesburg.On arrival De Bliss lodge doesn’t have 2 bedrooms as they advertised at booking.com.Instead is 1 rooms only.they wanted to offer me, my wife and my child 2 different rooms at different places.they wanted my 7 year old child to have her own room at the other side of the lodge.On site they offer 1 hour accommodation for *** workers for same rooms.no parking.where I parked on arrival for about 5 minutes I was instructed to move my car twice for customers who were making turns to come in and out with *** workers. I cancelled the booking with booking.com upon being traumatised by the unfolding events of no 2 bedrooms,*** workers and no parking. Booking.com accepted the cancellation. I used booking.com to look for another accommodation with 2 bedrooms which I found in Rosebank,Johannesburg for the same date of 22 -24 November 2024 which Booking.com double charged me by mistake for Rosebank accommodation plus De Bliss lodge. Now booking.com refuses to refund me for De Bliss lodge booking even though the could not provide me with 2 bedrooms as advertised.De Bliss lodge adverti*****t was a ***** they didn’t have 2 bedrooms.they wanted to provide me with 2 single bedrooms at different floors.how do I sleep at 2 different bedrooms at the same time with my wife and a child. De Bliss lodge were wrong by not having what they advertised.I must be refunded not to mention what is happening with 1 hour accommodation for *** workers and parking. Booking.com has proof that I used their same platform to book alternative accommodation to safe my family from De Bliss lodge drama. I need my money back.

Ernest