LM
Lindani M

1 reviews | Active since Feb 2024

29 May 2026, 18:30

Booking.com refund

Dear booking.com⁠� Support Team, I am extremely disappointed with the service I have received. I made my original accommodation booking almost three months ago, only to receive communication today that my booking had been canceled. This is completely unacceptable, especially considering that all nearby accommodations are now fully booked. As a result, I have been driving around trying to find alternative accommodation. I then proceeded to make two additional bookings through booking.com⁠� for Manlyn Place and Aquila Guest House, only to discover that those accommodations were also fully booked. This situation has caused me significant inconvenience, frustration, and unnecessary stress. I do not understand how payments are processed for accommodations that are supposedly unavailable. I am therefore demanding a full refund for all three accommodation bookings immediately. Please treat this matter as urgent and provide: Confirmation of the full refunds An explanation regarding how these bookings were allowed despite no availability Immediate assistance in resolving this matter

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Replies (1)
LM
Lindani M's update29 May 2026, 18:48
Reviewer Update
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