Booking.com pulling up their shoulders

We booked a long overdue holiday in Cape Town, when we arrived at Sunrise Lodge in Cape Town it was not as advertised, in fact it was horrible. Accommodation not as advertised, none of the services advertised was available, it was dirty and a health hazard. The bathroom had not toilet paper, no skirtings, a ceiling not properly fitted and loose.

We did not even booked in properly we immediately phoned booking.com to inform them and we even provided them with the photos as proof of the bad state of this property.

Up until today no response, a lot of promises to attend to such.

The property is still advertised, only afterwards we read the reviews and everybody complaint about the misleading adverts on booking.com and poor state of the accommodation.

One should think that booking.com will protect its users against ****s like this even though they received several reviews but the property is still being advertised on their forum.

It makes u think twice to use their service despite us using them regularly for business leisure as well.

I guess we will turn to Lekkeslaap.