Booking.com poor service delivery.wair7ng on a refund for more than 100 days

I had a booking for accommodation in Zanzibar for 20 Jan 2026. On arrival the accommodation waa totally overrated as per the booking.com and o canceled it. Booked a new place on the booking.com app. Since 21 January 2026, I have been in contact with booking.com agents to refund my bank account. This was through phone calls and emails simultaneously. At first they got that wrong and refunded my wallet. They then retracted the wallet and prmosed to credit my bank account as I had to furnish them with proof of my banking details. Th8s was sent via email on more than one occasion, might I say. It is 2 May 2026 and all the agents can tell me is that my refund shows that it is due to me. Bit with their higher team. Each agents claims that it takes 2-7 days to resolve. Here we are, 100 days later, way past their SLA, and no one takes accountability for their poor serv8ce delivery. I g8ve booking.com a 0 rating. Needless to say, im still await8ng my refund.