BOOKING.COM POOR CUSTOMER SERVICE AND MISLEADING INFORMATION ON THEIR WEBSITE!!!!!

I booked a car with Europcar Bisho through booking.com. I was supposed to pick up the car on 20 September 2024 at 16:30 and return it on 23 September 2024 at 16:30.

I only saw after making the booking that there is a deposit required as this was not included in the initial quoted amount. Immediately I called Europcar to cancel the booking but no one picked up the phone, I have my call log to prove all this.

When I got to Europcar I was told to pay a deposit of R 10 888.00 which was not part of the initial price. I tried to cancel this booking before the collection time but I saw that the refund amount is R0.00 and I was charged the whole booking amount for cancellation, also the website states “full refund if cancelled before pick up.

Their website and prices are misleading, I have now learnt to book with the service provider company directly instead of using a third party website which has proven to be *************!