Booking.com Payment Failure Threatening Survival of My B&B

I have been a Booking.com host for many years and have always received my payouts into the same bank account without any issues. However, over the past two months, all payments have suddenly stopped completely.

Booking.com claims that my bank rejected the payments. I have followed this up directly with my bank, and they have confirmed that they have absolutely no record of any rejected payment attempts.

I contacted Booking.com support on 29 April and was assured that the matter would be resolved within four to five working days. I was also instructed to reload my banking details, which I did immediately. The system again advised that this process would take four to five working days.

Despite this, the issue remains unresolved. I have followed up multiple times and continue to receive the same generic response that “the matter is being looked into.” No one is able to provide any meaningful feedback, turnaround time, service level agreement, or indication of when my payouts will resume.

In the meantime, all income from my B&B over the last two months has effectively come to a complete halt. This is having a severe impact on my business and my ability to pay suppliers and operating expenses.

What I find most unacceptable is the complete lack of accountability, escalation, or any clear process to resolve what should be a straightforward payment issue for a long-standing host.

I urgently require assistance from someone at Booking.com who can take ownership of this matter and provide a definitive resolution.