booking.com payment ****

On the 9th of December, I made a booking at the Bon Hotel Resort in Richards Bay and completed the payment.

To my surprise, the payment was processed totallling R 11 332.20, but I did not receive a booking confirmation.

I tried to contact Booking.com, but without a booking reference, it has been impossible to reach them. As a result, I feel stranded and basically ****med because I have no way to get in touch with them through there rigid portal.

i tried finding contact numbers to speak to an actual and there is no contact numbers.