Booking.com & partner memory lane holiday

This site service is so poor their partners only respond to new business only

I made a booking on their website for December but I needed to change the date the thing is you don't deal with booking.com directly your deal with their business partner depending where you going I dealt with Emily from memory lane holiday she only responds to new business that brings money only.

If it's a cancelation she will ignore your massage and not responding I have been trying to a refund from Emily she just ignores me.

When I try to get assistance from the main websites which is booking.com also no response which puzzles me how do you run a third party business ?without making sure your clients are well taken care of

Word of advice never deal with booking.com and their partners cause you will be left stranded without assistance from both parties