CM
Colette M

1 reviews | Active since Jan 2024

07 Jan 2024, 18:06

BOOKING.COM NOT PAYING COMMISSIONS

I have 4 listings with Booking.com. I use the same bank account number for all 4 properties and have used the same bank account for more than 4 years with Booking.com. Since 23 November 2023, Booking.com indicated that they cannot pay my commission due to a "technical error" and that I must review my banking details on 2 properties. I have since 23 November spoken to 8 or 9 agents who refuses to put me through to a supervisor. I am due over R36000 from Booking.com and it is now threatening my livelihood. Their consultants apologise for the inconvenience but they cannot assist me in any way, except for sending emails to the so-called "Finance department". I was promised more than once that someone will phone me back, but I have yet to receive a phone call. Booking.com is in breach of contract since they must pay me weekly and they are now more than 6 weeks in arrears. It is impossible to speak to anyone other than the service consultants and they have limited to no power. They are only trained to apologise and to pass on your message to someone else. I have written 3 complaints thus far, but have not received a response. They reply with "templates" without even reading the messages. I am accommodating their guests, but they do not pay me, or even explain why they cannot make payments. The worst company when you try to speak to someone in charge.

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