Booking.com not honoring their refund policy

I have made a booking and paid for an apartment in Bloubergstrand for the weekend 6-8 December 2024. I had the opportunity to cancel within a certain period without penalty which I did. a refund would then be given. The cancellation was done on 18 November 2024 and after numerous communications on their website and an e-mail, no response Cas Lausberg e-mail: ***