Booking.com No vetting of properties it seems - Super Unhappy Customer

Booking.com, since I have written to you twice now and you still don't reply on my recent stay booked via your website, I can only go to social media about this.

Happy Rhino Hotel Review - Booked via Booking.com Calling this a hotel is preposterous, this should be called a backpackers or motel. I have spent - no rather threw into the water almost R12k on accommodation costs to stay in a filthy dirty place. From the entrance, to the elevators, right though the passages and most of all the room.

Dirty smelly bathroom, horribly dirty floors, walls and ceiling with who know what marks on it, no towels in the room, bedding with dirt marks on it, window blinds not working and most of all the overall room was just so dirty.

Upon making the booking it clearly states that the room comes with a fan as there is no AC unit in the room, I had to beg for a fan in the room and then received a broken fan that I had to try and fix myself. When I asked for a new fan they desk agent insisted that they can only give me one the next day as there are not maintenance staff on site. Then to find a day or two later upon returning to my room that they have taken the broken fan I kinda fixed to leave me with no fan at all.

I have had to listen to loud rowdy guest next to my room which nobody went to go quiet down after calling in about it. I have had to sleep at other fiends and hotels for the majority of my stay just to sleep in a clean environment.

Upon check-in when I wanted to cancel my reservation and asked to be refunded, they simply stated that if I do they will have to take the full amount and that I will not be able to get refunded.

I have written to Booking.com through which I have booked and have uploaded 28 HD Photos as backup, however even they have not rep**** a week later.

This is such a disappointment from both Booking.com and The Happy Rhino "Hotel".