Booking.com nightmare

Worst customer service ever. No communication and interaction at all. The places they promote has zero ratings and the owners of these places send through a-lot of Bull**** information when registering their businesses and no one from booking.com follows up on these places to see if the info is correct. I booked accommodation at Palm Springs B&B in Butterworth, Eastern Cape, for 5 nights through booking.com. The description of the place said it had an aicon, fridge and microwave. These are things I specifically looked for before making the booking. Unfortunately I also made full payment with my booking, R6802.11. We arrived quite late 20:30 that night and discovered that none of the above mentioned amenities were available, they didn’t even had electricity for over a month, only a small generator not even big enough for all the lights they had on and they had a mosquito infestation as I have never ever experienced before in my life. In the morning I complained about everything to the manager and was told he can’t do anything about my complaints and that the owner is in East London and not available. I booked out from the place and started looking for other accommodation. Also started to communicate with booking.com and this in itself was another nightmare as personal interaction is non existent. After a week of sending messages and emails, I was offered a R400.00 voucher for my discomfort and unhappiness. Booking.com is for sure the worst accommodation bookings company I have ever dealt with and will never use it again or promote it to anyone.