Booking.com must give correct email to respond to and no automated ones

I want to find out why is it difficult or impossible to give me correct email all sending is an automated email what you can do nothing with. I need them to explain to me or stipulate how does they connect with a place they do bookings for? Is there someone that go physically to place and inspect if its true thats advertised or just let someone join and they receive commision on? If i can get that answered i will come to my next ppint