Booking.com ****ming peoples money.

Booking.com is working with ****mers, my girls and I booked a 3 bedroom house in Ballito for 2 nights only to find the place is non existence. Worse part of them all, when we called Booking.com they promised to get back to us in 15 minutes whilst they were looking for another place. 30 minutes later no one called us back until we called again. The moment we gave the booking reference number they hung up the on us more 5 times. We were left stranded, no accommodation, no communication and with no assistance at all. They sent an email next day promising to refund us a 10% of our money of which never made sense because we never canceled and were at the venue on time for our check ins. Now their email is no longer working and no hope for us to receive our money back.

This is shameful, disgusting and very unprofessional behavior from a business that's deals with people's monies. We will escalate this matter further until Booking.com refund our money and make amend.