Booking.com ****mers

I have come to realise that booking.com is a total **** and should you cancel a booking made, for very good reason, they refuse to refund no matter what the reason. I cancelled a booking in January as the vendor involved was found to be *****ulant and was requesting further funds from me. I booked this accommodation on the booking.com app and assumed I was dealing directly with them. When they requested more funds from me RNR HOLIDAYS (DO NOT USE THEM) and I did a search on them and saw that this is their modus operandi and then do not repay people their deposit. I decided to cancel my booking and tried to request a refund from booking.com. It is very difficult to actually speak to a human when dealing with booking.com, all app driven and totally impersonal and frankly frustrating. When I did manage to speak to a human it was some person from a call centre in India. They took my money, never paid it over to the vendor and refused to refund me. In fact, they stole my money. I will NEVER USE BOOKING.COM OR RNR HOLIDAYS again. Just be warned.