Booking.com ****mers

The Worst experience ever, in fact the nightmare of all times. So me and my friends were planning on celebrating one of our friend's achievements this weekend of the 29th - 1st April (her birthday). We went to Booking.com checked the places out, that will be suitable for the number of people that we were as well how the place looks. Money was not an issue as my friend wanted the best for this. We found a place in Hout Bay Exquisite, Artsy ArtepHouse and the cost to secure it amounted to R31 138.02. The total amount was paid, we received the confirmation email to say the place is secured for us and we were given the host's number to contact for when checking in. Bare in mind some of the ladies were travelling from out of Western Cape. We got to the place only to wait more than an hour trying to reach the host, who we eventually managed to get hold of she informed us that the house is not available, because it being rented out for the entire year to a family and apparently this is not the first time where she receives calls from people saying they have booked the house via booking.com. Whereas Booking.com is aware of this. Our weekend went sour from that moment, trying to get hold of anyone from Booking.com because now we were not sure if we are being ****med or what. and on the other hand trying to contact the bank to have the funds reversed to frozen. We had no luck in getting to Booking.com, you can just imagine people you have paid R32 000 for trip and you can't access the property because Booking.com either **** or ****med you. Worst experience ever Booking.com is a ****mer and if they not they need to prove to us I am actually angry, frustrated at them for messing our weekend. ****s