Booking.com is not the bomb

I have been using this platform for about 5 years and have been happy with it until recently. In the past couple of months I have had 3 occasions where I have attempted to book and have recieved an email straight away to say that due to a delay the booking could not be finalised. However, on each occasion the funds were debited from my account. The first time I received the funds back very quickly. The second time, after many attempts - over a couple of weeks - to obtain assistance from booking.com and receiving only 'bot' responses, I visited my bank and had the payment reversed.

The most recent occasion was this past Friday so it remains to be seen when the funds will be reimbursed.

Is anyone else having this problem?