Booking.com is absolutely useless

I have been trying to get in touch with bookin.com via their contact number, email and online live help, but I have had no response.

I wanted to make a booking with them to go to the Radisson Hotel in Sandton for the 14th of March, but I never went through with it. Then on 16/3/2020 there was R1654,97 deducted from my account, which then afterwards I received an email asking why I did not stay over at the hotel.

I never confirmed this visit from my side and I never received a confirmation email or a follow up email, I only received the email of yesterday saying I was a no show.

I have been asking for a refund because I did not stay at the hotel and I did not confirm this booking at all. I am highly irritated with the situation as there is no communication from their side and I am sitting less R1654.97 which I cannot afford at all.

It has been a week, and I have heard nothing from them at all