Booking.com is a ****

On the 22nd of November 2022, I made a reservation at a resort called Seasons Leisure Golf and Spa through Bookings.com. The payment was made at around 7 pm at night. A payment of R3,207.29 was made and the money was deducted from my account on the same day I made the reservation (the 22nd of November 2022). To my surprise, I waited for hours at end to receive my booking confirmation, which I did not receive.

The following day, I received an email stating that there was a system glitch and my booking could not be confirmed. The email further stated that since I had made my payment in full I will receive my refund in 7 to 12 days. To my disappointment the following day when I go onto the Seasons leisure golf and spa resort, the accommodation price for the same dates had doubled.

According to their email, the natural thing to do is to wait for 7 to 12 days for the refund to reflect on my account. This stipulated 7 to 12 days and not working days. The 12-day mark was on the 3rd of December 2022. My refund was still not received by than. I then thought to count for a maximum of 12 working days, which the mark for 12 working days was on the 9th of December 2022. My refund still did not reflect.

To ensure that my booking did not go through I called the Seasons leisure gold and spa to check if they had received my reservation through Booking.com. Without any time wasted they told me that there were no reservations made under my name and that they did not receive any payments from Booking.com.

I contacted the help email line for Bookings.com. I explained exactly what had happened and to understand when will I receive my funds back. I have been trying to get through to get help for the past week and a half now with little to no help. In the past two weeks, I have probably communicated to at least 10 different people that still to date did not help regarding my refund. With every consultant, I need to start all over to provide my information and payments and the process ends up in thin air with no help.

Bookings.com is such a ****. I would not recommend any one to use their services. They are *********** and do not know how to service clients and work to resolve issues. Their process of logging issues is tedious and results in no help!! Each and every consultant I speak to says something different from the previous one. It is inconvenient, to say the least that I had anticipated my money back and now even after 21 days I still do not have my refund and cannot book alternative accommodation due to their incompetence. Booking.com is utterly unprofessional and they do not know what they are doing! I will ensure that non of my family, friends, or anyone I come across ever uses your service. Booking.com is a ****