Booking.com is a disgrace

I had the most dreadful experience renting a car through Booking.com, specifically with First Car Rentals. It all started promisingly enough, but quickly descended into a nightmare of incompetence and frustration.

Firstly, upon arrival to collect my reserved vehicle, I was informed that the car class I had booked wasn't available. Instead of providing an appropriate solution, they downgraded me without offering any corresponding adjustment in the rental price. Talk about a bait-and-switch tactic!

But the real headache began when I had to cut my rental short due to unforeseen circumstances. Despite being assured I'd receive a refund for the unused day and my insurance deposit, the reality was starkly different. They refunded me a measly R200 for the unused day when the actual charge for two days was a whopping R1,623.07! And don't even get me started on the insurance deposit. Initially charged at R17,000, they assured me it would be reimbursed promptly. Guess what? It's been 28 working days and still no sign of it!

To add insult to injury, when I tried to follow up, I was met with utter confusion and incompetence. The documents they sent me didn't even match my booking details. It's like they couldn't care less about customer satisfaction or basic organizational skills.

Booking.com, I trusted you to provide a seamless rental experience, but you failed me miserably. Consider this a warning to anyone considering using First Car Rentals through Booking.com - steer clear unless you enjoy being misled and left out of pocket.

In conclusion, save yourself the headache and rent elsewhere. This whole ordeal has left me thoroughly dissatisfied and inconvenienced, and I wouldn't wish it upon my worst enemy. Shame on you, First Car Rentals, and shame on you, Booking.com, for facilitating such abysmal service.