Booking.com is a ****

14/12/2023 Called Booking .com regards the disputes that were declined from 3 of our invoices and told them that we would like to pay but we need the issue to be rectified before we can make payment , they asked for the property ID which l gave to them and l gave the reservations that were disputed and declined so they could find out as to why they were declined , she said they were declined because they were not marked as no shows and l told her that our previous manager abandoned her post and was not doing the job and we were not aware that she wasn’t doing her job properly until the property was closed and that’s how we came to know that she was not marking the NO-SHOWS ,she then explained to me that it is understandable but she will send in the request to the Finance team so they can decide and see if there Is anything that can be done and this should be rectified within 5 working days . 18/12/2023 spoke to Josef and told him l was calling to check what had been done regards our property and he said he can see that there is a track record of the property query and that we have to wait until we get a response from them . 22 spoke to David and l told him that am still waiting for the disputes approval as it has been days now and nothing has been done about it and it is only fair that they call the guests to know if they stayed with us or not the same way they are able to call us if they are any problems with our guests .29/12 Spoke to Shappan and l told her we have waited enough and we have been calling for weeks now and nothing is being done to assist us and she said we have to wait for the Finance to approve as they might have a backlog so it might take time .08/01/2024 spoke to Richard and l told him that we have waited enough and that’s not a way of doing business as there is no good customer service and l have been explaining the same thing for weeks to different people but am not being assisted and he said he understands my frustration but there is nothing he can do because the finance team has declined our disputes request and he we have no choice but to overlook everything and pay the balance owed and l told him it's not fair and they are losing business as much as they are losing business and he said they have over 30 million properties to deal with and they cannot just be focused on one property and at the end of the day we are the ones losing business more than they are . This poor service has thus escalated till date as our property is still not opened , whenever we call they tell us that we have to wait for 5-10 working days , they keep sending us different currencies of amounts that we do not even owe , we cant even reach the finance department or speak to someone with a high ranking position which is very odd for such a big business as Booking .com …We really need to be assisted with this as soon as possible as it has gone beyond unacceptable to any well established business.