Booking.com ****ing me - won't pay my refund

Horrible experience. I made 2 bookings on the App but when it was time to debit my account 3 transactions went off instead of 2. To my suprise the resort informed me that they had 3 bookings in my name. They gave me the confirmation number for the third booking that I was not aware of. I called booking.com and they told me they would send the resort an email to waiver the cancelation fee. I then contact the resort and said they are just waiting for communication from booking.com and they will waiver the payment. I have called booking.com 3 times, everytime they say they are sending the email, but the resort has not received anything. I am really now frustrated, as I am going moving from pillar to post with no help.

Is booking.com ****ing people?