Booking.com incapable of serving their customers

I made a booking at a safari lodge in Hoedspruit through Booking.com and received confirmation that all was in order. On Sunday at noon, I received an email stating that the booking would be cancelled if I don't confirm my details within 6 hours. I don't sit on my email all day and night so it was by luck that I saw the email. Booking.com clearly don't consider their clients. Upon confirmation of my details, because Booking.com can't manage the ***** on their site, verification failed again, although my bank's processes were followed. Their support algorythm also failed to maintain their responses. Booking.com appears to be nothing more than a name that functioned once upon a time, but has become defunct due to their inability to keep pace with the digital environment. Never using them again. Fortunately, the lodge recognises the booking and will transact with me directly.