Booking.com.. helping ****mers ****!

On the 22nd Dec, my husband and I checked into what was supposed to be a romantic getaway for our anniversary. We booked this through booking.com. To cut the story short, we were ****med. Booking.com completely stepped back, did not help us once and then continued to explain to us that the accommodation decides if we get refunded or not. The same place that ****s people in the first place? In the end - NOT ONE Booking.com representative actually helped us. We just need to accept all the loss of money with travel costs, food etc.