Booking.com - False Adverti*****t!

I spoke to Mohamed at Booking.com on the day we landed and went to Sweetstay in Cape town and saw its nothing what it shows on booking.com, after a very long wait to get through booking.com.

Our booking at Sweetstay is NOTHING what it says or look like on the booking.com pictures. When we arrive we’re VERY DISAPPOINTED, and there was no way we could sleep there as well. So we want to cancel and get a new place to slaap for the weekend from 31 January till 2 February 2025.

The manager at Sweetstay told us we must speak to booking.com as they can’t do nothing because of we booked through booking.com.

I called booking.com, and Mohamed told us he will do everything to help us, and still we are waiting for feedback.

We had to make a plan to get other place to sleep for the weekend. Through it was hard to find place.

This is unacceptable. And want our FULL REFUND BACK. As i need to pay our new stay at a other place that's true to be seen. From 31 January till 2 February 2025!

Booking.com must FIRST REVIEW places before they put pictures on the web, now the Sweetstay place is a false adverti*****t as in real live. I started to took a video for proof of that while they stopped me! And even to get help or any assistance from booking.com is more worst than the place to stay in. So hard to get service from booking.com.

I need help to get through them to get my refund from them.

Regards, Bianca.