Booking.com extremely disappointed with the lack of communication

I am writing to formally lodge a complaint afor my recent booking at 1OnAlbert 2 bed Parking in Cape Town, which was scheduled from Friday, 13th September to Tuesday, 17th September.

Upon arrival at the property, I was appalled by the condition of the accommodation. The place was an absolute mess, with the following specific issues: The property was not clean. The bedroom windows did not close properly. There were throw-up stains on the couch. The accommodation did not match the description and photos advertised on your website.

Due to these unacceptable conditions, I checked out the same night of check-in. I promptly informed the property management of my decision and subsequently canceled my booking on Booking.com, requesting a full refund since the accommodation was uninhabitable and not as advertised.

Despite my timely actions, I have yet to receive a response or any indication of a refund being processed from Booking.com. As of today, 19th September, I am extremely disappointed with the lack of communication and resolution regarding this matter.

You have lost a customer!